Whilst we believe this website to be a comprehensive resource for obtaining information, we can never expect to cover everything. We do answer common questions in our Q&As including what information the Employee Pensions team can provide to you. If you’re unable to find the answer, you may want to speak to our administration team. Their contact details are below.
Opening hours: 9am to 5pm, Monday to Friday.
Nationwide Building Society
01793 655131 (9am to 5pm, Monday to Friday)
Due to reactive measures to minimise potential spread of the Coronavirus, we’ve temporarily changed the way the team are working. As a result, our phone line may be busy or temporarily unavailable. However you can still talk to us – in the first instance, send us your query with your contact number to the email address above and we’ll arrange to call you back. If you can’t do this or you have an urgent enquiry, you can contact us on 07717 646431.
If you're a pensioner and have a query regarding your tax code, you can telephone AskHR on 01793 556808 and select ‘option 1’ (9am to 5pm, Monday to Friday).
If you're a Nationwide employee and have a query, you can create a case via 'AskHR Support' on the intranet and select 'Pensions' in the category search.
If you have a complaint, you should contact Employee Pensions in the first instance who will work with you to try and resolve the matter.
In the event that you’re unhappy with the outcome, the Trustee has a formal Internal Dispute Resolution Procedure (IDRP) that deals with the resolution of disputes between the Trustee, members of the Scheme and beneficiaries.