As the impact of the coronavirus is felt across the UK, we want to reassure members that looking after their pension is the Trustee’s top priority.

If the situation worsens, and normal service cannot be fully maintained, we’ll prioritise the payment of pensions. This may mean that it takes longer than normal to respond to other enquiries and we thank you in advance for your patience. And before making any new enquiries, we’d encourage you to use the Member Portal if you’d like to update any of your personal details or beneficiaries, or explore this website as the answers to many of the most frequently asked questions can be found here.

If you’re a Nationwide Building Society member, you can check here to see the range of help and support being offered.

We’ve added some top tips to make you aware of the things you can do to protect your financial self in our latest news article here. Scams are on the increase so be aware and be safe.