The NPF team at Buck is responsible for the day-to-day administration of the Fund. They can help you with queries about your personal benefits, updating the information we hold for you as well as arranging pension payments, and much more. Please note that they cannot give you financial advice.
If you can’t find the answers you’re looking for on the website, you can email the NPF team at Buck directly by using the contact form below, and they'll get back to you.
Alternatively, you can call the team between 9am to 5pm, Monday to Friday on 0330 123 9677.
Nationwide Pension Fund
PO Box 319
If you have a complaint, you should contact the NPF pensions team at Buck in the first instance, who will work with you to try and resolve the matter.
In the event that you're unhappy with the outcome, the Trustee has a formal Internal Dispute Resolution Procedure (IDRP), that deals with the resolution of disputes between the Trustee, members of the Scheme and beneficiaries.