It is vital that we can keep in touch with you, this way we can let you know about developments within the Fund, and most importantly contact you when it is time to start receiving your benefits.

If you are already receiving your pension from the Fund, we may get in touch from time to time to ask you to provide us with proof of your identity.

How to update my contact details

The quickest way to update your address is via the Member Portal. Your email address is a vital part of the security of the Member Portal, if you want to update this you will need to contact the NPF team at Buck.

If you have not yet registered on the Member Portal, please contact the NPF team at Buck who will provide you with the information you require to complete the registration process.

What if I think something is incorrect?

If you think your address is incorrect you can update this via the Member Portal. If you think any other data we hold about you is incorrect please contact the NPF team at Buck.

It is vital that the information we hold about you is accurate. If it is not, any illustration we provide to you may also be incorrect.

If you have not yet registered on the Member Portal, please contact the NPF team at Buck who will provide you with the information you require to complete the registration process.

What if my circumstances change?

If you have simply changed your address, you can update this on the Member Portal. If you wish to change the email address we hold for you, please contact the NPF team at Buck.

If the change means that you want to nominate someone different, to receive any benefits from the Fund (following your death), you will need to update your Expression of Wish. You can do this via the Member Portal.

If you have not yet registered on the Member Portal please contact the NPF team at Buck who will provide you with the information you require to complete the registration process.

Pensions and divorce/dissolution

If you are getting divorced, or ending (dissolving) a civil partnership, then it is normal that your pension will be taken into account, along with other assets you may have. You will therefore need to know the value of your Fund benefits. You should contact the NPF team at Buck and request a ‘Divorce pack’. This will contain all the information you and your solicitor will need.

How is my information kept safe

Keeping your personal data safe and secure is something we take very seriously. You can see our Privacy policy here.

Take a look at the Pension Scams page for some helpful tips to help protect you and your pension savings from potential scams.